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  • Writer's pictureNeil Jones

Celebrating 2 years of the North West Cyber Resilience Centre

We launched two years ago in Nov 2019, so it is our second birthday! Read our blog about the journey we've been on over the past 2 years by our Director, Neil Jones!

The Cyber Resilience Centre launched two years ago! In November 2019, it’s our 2nd birthday! 🎈 🎉

As we come out of the COVID-19 pandemic and the challenges of the last 18 months, despite the long tail of uncertainty we are all experiencing (as I'm writing this, we find ourselves back working from home again). We are looking forward to a positive future at the Cyber Resilience Centre. It’s been a challenging journey: we have grown our team, expanded our service offering, and connected with great new partners, but most importantly, we really enjoy doing what we do and making a difference for businesses in the North West!

Our Mission

Our mission is to ensure every small business in our region has access to the knowledge, skills and tools to help protect themselves from online crime. We enable businesses to protect themselves against the latest cyber threats – through training, support, resources and affordable security services.

In an increasingly digital-first world – a world where people are increasingly at risk from cyber-attacks, at the Cyber Resilience Centre, we believe “digital harm is real harm”- for the small businesses we work with, dealing with a cyber-attack doesn't just mean a loss of reputation or the financial impact. It can see their business having shut its doors - leading to the mental impact of losing something they may have built and worked on for their whole life.

We understand the rapid change in how businesses run their business and have adapted to remote working. We understand about implementing new systems and having a hybrid workforce. We saw over at the start of the first lockdown, online fraud moved away from other government scams (such as HMRC tax scams), and cyber criminals instead focused their efforts on covid scams (furlough, relief payments, testing kits, jabs, passports).

Criminals took advantage of the changing landscape for businesses and attacked companies that were transitioning staff from office to working from home. Those companies who had out-of-date software, weak passwords or passwords that were repeated and accounts that didn’t use two-factor authentication often found themselves dealing with a cyber incident.

Businesses must recognise that it’s a case of when and not if. That is what really drives the step-up in business performance our customers are looking for. This is what we mean by “humanising change”. At the end of the day, it is people who make the difference.

Our Approach

We want to ensure every small business in the region has access to the knowledge, skills and tools to help protect themselves from online crime.

That’s why we signpost businesses to our free police, government-backed guidance, affordable services, and membership. To date, we have helped over 750 businesses test their resilience, train their teams and protect their businesses. Our membership has grown to over 350 members, with a growing social media following of over 4,500. In 2021 alone, we reached nearly 1,000 delegates through webinars and in-person events alongside Lloyds Bank, Barclays, Bright HR, Siemens and EnterprisingYou.

Without our board and our partners at Greater Manchester Police and Manchester Digital, we wouldn’t be here today; likewise, our founding partners, Irwin Mitchell, Siemens, CGI, Northrop Grumman and Deloitte.

We are proud to work across the North West and Greater Manchester with several fantastic regional organisations, including the Greater Manchester Combined Authority, the Greater Manchester Chamber of Commerce, the Federation of Small Businesses and the Institute of Chartered Accountants.

At a simplistic level, we do 3 things:

Train – we tailor our security awareness training to your staff and offer specific guidance based on the threats your industry faces. We inform your staff of the most common cyberattacks, such as; phishing emails, ransomware and impersonating key staff members in your organisation. Employees need to be taught what clues to look for that indicate threats and how to respond when they see them.

Test – we provide affordable cyber security services which help businesses assess, build and manage their organisation’s cyber security capabilities, build confidence in their staff, and understand their website or network vulnerabilities to help secure their business.

Protect – we work with businesses and partner with local organisations to help protect them from online crime. We work to understand what businesses really need to do to stay secure online.

This includes our police-backed guidance and resources and our victim recovery service, which is delivered alongside our North West Police force partners. We also have a trusted network of partners (IASME Certified) that we can introduce when specialist services are required

The Cyber Resilience Centre has come a long way since we launched 2 years ago. We are really excited about the businesses we protect and the difference we believe we can continue to make. There are other cyber security businesses out there, but what makes us different is that we are a trusted police lead not-for-profit partnership created to help protect businesses from online crime.

For our members – it’s about educating staff, managing vulnerabilities and making a real difference. In effect, we want every business to have access to the knowledge, skills and tools to help protect themselves from online crime in 2022 and beyond.


How can we support your business?

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Raise your staff's awareness of phishing emails and guard your business against the growing trend of social-engineering threats.


Training your employees on what a phishing attack looks like makes them more likely to identify and report scams.

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Our training package is designed and delivered by cyber experts giving you access to the most up-to-date information in an ever-changing cyber landscape.

You can purchase single-place training spots or a cyber security workshop.

Community Members

Our premium membership package is aimed at medium-sized businesses and includes bespoke security awareness training sessions.


This allows your business to train several cyber security champions and an assessment of your cyber risk. 

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