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  • Writer's pictureJared Thompson

How to react to a Cyber Attack - Cyber Incident Response Pack launched for North West Businesses

How would your staff and your business handle dealing with a cyber-related incident? We’ve created a cyber incident response pack for North West businesses; these documents will help your business plan its response to a cyber incident.

The ‘Incident Response Pack’, produced In partnership with the Scottish Business Resilience Centre and the North West Regional Organised Crime Unit, features checklists and guidance on emergency contacts that organisations may need in the face of a security breach.

The pack has been launched following data from the digital, culture, media and sports department, which found that only 19% of businesses and 22% of charities have a formal incident response plan in place.

Cyber Incident Response Pack

The new documents are “best suited” for small businesses or charities that don’t have an existing plan in place and want to create one, but they can also complement any existing plans. The five-part pack includes an emergency contact list template and covers the legal implications of a cyber incident for businesses.

The checklists included in the guide will that businesses to consider the full spectrum of possibilities – from undertaking weekly IT security checks to ensuring you are testing your staff's response to incidents.

If you're worried about the security of new devices, check out our 'New Device Checklist for Employers.'

Director of North West Cyber Resilience Centre, Neil Jones, said:

“Since we launched the Cyber Resilience Centre in 2019, we have focused on providing businesses with practical guidance and support on becoming more cyber resilient. The Incident Response Guide is an extension of this; we are thankful for the Scottish Business Resilience Centre and the North West Regional Organised Crime Unit working with us so businesses can pick it up and use it immediately."

“We have seen an increase in the number of cyber-attacks on businesses in the North West, and it’s important businesses remember the threat remains very real and can bring your business to a standstill. Cyber attacks can cause you significant financial repercussions and reputational damage."

“Businesses need to be proactive when it comes to protecting themselves, this new guide will ensure they not only understand the benefit of being proactive when it comes to online security but also ensure that their staff are aware of the role they play too – particularly when new staff are welcomed into a business.”

The pack also features contributions from the law firm Irwin Mitchell; their guidance ensures businesses know the cyber incident's key commercial and legal implications.

Businesses can download the Cyber Incident Response Pack here.

NWCRC Incident Response Pack
Download ZIP • 3.34MB


How can we support your business?

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Raise your staff's awareness of phishing emails and guard your business against the growing trend of social-engineering threats.


Training your employees on what a phishing attack looks like makes them more likely to identify and report scams.

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Our training package is designed and delivered by cyber experts giving you access to the most up-to-date information in an ever-changing cyber landscape.

You can purchase single-place training spots or a cyber security workshop.

Community Members

Our premium membership package is aimed at medium-sized businesses and includes bespoke security awareness training sessions.


This allows your business to train several cyber security champions and an assessment of your cyber risk. 

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