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  • Writer's pictureJared Thompson

Cyber Awareness Training Helps to Stop Fraudulent Caller

Following attendance, at our free monthly Cyber Awareness Training Webinar, we were contacted by Heather Stanley of Trafford Media & Communications Limited who explained how our training helped her identify a fraudulent call trying to obtain company bank details.

Heather received a call from someone claiming to be from ‘their bank’ (this was the first red flag). The person on the phone call suggested several transactions were going out of their account – all for the same amount (second red flag).

The fraudster then continued to ask for information about their bank account (third red flag) including their username for online banking. They also asked for her password (banks will never ask for this on a call) so they could stop the payments.

At no time did the fraudster go through any security verification with Heather and refused to take no for an answer when advised that they would need to speak to a Director.

The final red flag was that the caller ID on Heather’s phone was ‘Co-operative Bank SMART’ spoofing a number used for personal banking, not for business banking. Thanks to attending our Cyber Awareness Training, Heather was able to spot four separate red flags, which helped her deal with a very pushy caller.

Heather immediately reported this to the fraud department for her bank. Anyone who has fraudulent attempts to gain access to your personal or business banking accounts must take action to report them to your bank and Action Fraud.

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Raise your staff's awareness of phishing emails and guard your business against the growing trend of social-engineering threats.


Training your employees on what a phishing attack looks like makes them more likely to identify and report scams.

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This allows your business to train several cyber security champions and an assessment of your cyber risk. 

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